Terry Koosed

Mr. Terry Koosed’s story is one of entrepreneurial leadership and success. A savvy and visionary businessman, Mr. Koosed has founded and run seven prosperous Tech companies. Currently, he is the President and CEO of Bel Air Internet (BAI), a leading service provider based out of Los Angeles, California.

Date:2017-02-08

Lawsuit Implies Public is Being Ripped Off on Internet Speeds

Terry Koosed, Chief Executive Officer at Bel Air Internet, has taken an adamant stand against the Charter/Spectrum brand and the allegation the Internet giant has been misleading customers about Internet speeds.

The executive's statements come in the wake of a lawsuit filed in New York State accusing Charter/Spectrum of consumer fraud, deliberately falsifying information about the speeds customers could expect with their plans.

It's in the Contract

If you were to review Charter Communications’s high speed Internet service contract, the fine print does state that a “small percent of customers will receive lower than advertised speeds.” New York State Attorney General Eric Schneiderman has alleged this is common and widespread with Internet companies, managing “a consistent story of bad performance and a long-term business plan built on deceit.”

Schneiderman is leading the charge against Charter and Spectrum (formerly Time Warner Cable). Southern California governing bodies have been following this matter closely. Charter is the region’s dominant cable provider. In fact, the New York lawsuit pertains to about 2.5 million customers, but this problem could easily be widespread, affecting customers across the country. Many believe it will not be long before a corresponding lawsuit is filed in the state of California.

The New York suit states, over a 16 month investigation starting in 2012, Spectrum promised customers specific speeds and instead provided significantly slower speeds and reliability. In many cases, almost 75 percent slower than advertised. WiFi speeds were even slower.

Internet Provider CEO Challenges the Practices

President and CEO Terry Koosed oversees Bel Air Internet. The company provides hotels, condos, apartment complexes and local businesses with broadband services. Regarding the way companies like Charter and Spectrum treat their customers does not surprise him. “There’s no difference between their policies in New York and Los Angeles,” Koosed has said. “It’s no secret in the industry how they operate.”

Koosed believes Internet providers have always promised speeds “up to,” using the vague term to deliberately deliver slower speeds. He notes how Charter has apparently dropped the term and instead substituted fine print disclosure of slower-than-advertised speeds.

Koosed believes Charter’s challenges are the same everywhere. With connectivity, congestion translates into slower speeds. As Koosed puts it, “If you go for a swim and there’s no one else in the pool, great. If there’s a thousand other people in the pool, you won’t be swimming anywhere.” 

He suggests customers ask their provider about Internet speed and what they’re paying for it. After, use a resource like Fast.com or Speedtest.net to verify actual speeds.

Koosed believes enterprises like AT&T, Verizon and Charter routinely mislead residential customers, but not business customers. Business customers receive a guaranteed speed via a system level agreement. This is most likely because businesses are more likely to have resources - like IT support - that will uncover any falsehoods and - unlike the typical residential consumer - will use their legal resources to manage the matter. 

As Koosed puts it, they “systematically mislead the residential customer by not giving you what they say they’re going to give you.”